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Mercer – Service Excellence project

Service excellence is one of Mercer’s core value propositions. Every member of their team delivers service excellence, from apprentices to experienced consultants.

We worked with Mercer’s subject matter experts to create this Level 3 eLearning course. It uses dynamic character animations to engage and inform the learners about different aspects of service excellence, and interactive reflective scenarios to help them apply their knowledge to real-world situations.

The eLearning was delivered as HTML5 through Workday LMS; this course helped over 1000 learners to achieve service excellence in their roles.

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A big and sincere thanks for all of your superb help and effort in preparing such fantastic material and for all your excellent coaching tips. Look forward to working with you again soon.

Greg Tufnall Siemens

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