We’ve been working on creating a series of eLearning modules for a client using Articulate Storyline 360, and in the process encountered a tricky little bug, and a solution for how to fix it.

The five eLearning modules we created for the client all use Helvetica, which is a non-Windows-standard typeface.

After a particular round of edits, three of the modules developed a strange text formatting problem. All bold text displayed as a mixture of bold and bold-italic letters. The other two modules made it out of the edit round unscathed. Articulate StorylineAs we’d make a substantial number of changes in the edit round, we didn’t want to start over from scratch. We tried everything we could think of to solve the issue: different publishing settings, different browsers, importing the entire project into a new .story file, publishing scenes individually. No luck.

But, after extensive troubleshooting, we finally isolated the issue! The modules with this text formatting bug all had one thing in common: at some point in the module there was a slide with text that had (intentionally) been formatted as both bold and italic at the same time. Removing either the bold or the italic formatting from these text boxes solved the problem for the entire module.

Articulate Storyline

A search on the Articulate eLearning Community forum showed that similar bugs had been reported for other users, using Articulate Storyline 360 as well as older versions of Storyline, and using various non-standard Windows typefaces. We hope that this post can help you if you’re struggling with the same problem, and save you from hours of frustration! Let us know in the comments below if it worked for you.

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  1. Image of Deirdre Deirdre says:

    What if you want some text to be bold and italic?

    • Image of Sandy Rushton Sandy Rushton says:

      Hi Deirdre! We couldn’t find a way of fixing it other than removing this formatting. I have reported the specific issue to the Articulate support team, so hopefully they can get to the root of the problem so that we can use different fonts without this issue. We would also like to be able to use both bold and italic sometimes!

  2. Image of Marco Marco says:

    Thanks! We spent hours looking into this strange bug, until your blog post finally put us on the right track.

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A big and sincere thanks for all of your superb help and effort in preparing such fantastic material and for all your excellent coaching tips. Look forward to working with you again soon.

Greg Tufnall Siemens